Frequently Asked Questions

At ebikenjoy we always try to be as flexible as possible. That is why we adapt to your needs, and we can manage the delivery of the bicycle the day before your reservation so that you can start the route the next day from the first hour, or take it on a trip to your weekend destination.

Yes, the rental includes the 100% charged battery.

The minimum bicycle rental period is 1 day, and would include from the time of collection at the delivery point, until before 7:00 p.m. on that same day. We also have the option of renting a reduced rate, in which you could rent the electric bike between 10:00 and 13:00 on the same day.

We need 72 hours to make sure to prepare the e-bike in perfect conditions for you to enjoy your experience, but we can accept reservations up to 24 hours before and enjoy your e-bike the day after your reservation.

The bicycle must be returned before 7:00 p.m. on the day the rental ends. Delivering at the collection point or contacting us if you have agreed on some type of flexible return.

You can choose between platform pedals, to be able to enjoy your experience with normal shoes, or pedals with cleats to use with specific bike shoes.

It depends on the use made of the engine power, the unevenness of the route and the weight of the cyclist. With a 630w battery you can do between 40 to 50 km.

Yes, the traffic code requires the use of a helmet and its correct use is the sole responsibility of the client. If you don’t have a helmet don’t worry, you can rent a helmet from us, simply hire that supplement when booking your e-bike.

No, only the use of a helmet is mandatory, but we recommend the use of sports clothing and, specifically, cycling pants (shorts) for greater comfort.

Yes, all prices on the website include VAT.

Yes, ebikenjoy has contracted civil liability and accident insurance, which exclusively covers the person for the time the rental is contracted.