Frequently Asked Questions

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Yes, prices include VAT.

Simply access our catalogue, choose your bike and the day of booking. You will be able to pay and book ONLINE.

View e-bikes

We need 72 hours to prepare the e-bike in perfect conditions for you to enjoy your experience.

The minimum is one day’s rental and would be from the time of pick-up, at the drop-off point, until before 19h on the same day.

Before 7pm on the day the renting period ends. Drop off at the collection point or by contacting ebikenjoy.

Yes, the rental includes the battery charged to 100%.

It depends on the use of the motor power, the unevenness of the route and the weight of the cyclist. With a 630w battery you can cover 40 to 50 km.

You can choose between platform pedals, so you can enjoy your experience with normal shoes, or pedals with cleats.

Yes, ebikenjoy has taken out civil liability and accident insurance, which exclusively covers the person for the duration of the rental contract.

Yes, the highway code requires the use of helmets and it is the sole responsibility of the customer to wear them correctly.

Don’t worry, you can rent a helmet from us, just hire this extra when you are booking your e-bike.

No, it is only compulsory to wear a helmet, but we recommend the use of sportswear and in particular, cycling shorts (bib shorts) for greater comfort.

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